Are you wondering if you should get a live chat on your website? Are you overwhelmed by the many available options out there? In this article, we'll go over why a live chat service is so important, and why the Tidio Chat App is one of the best available options in the market.
Why Do You Need A Live Chat?
Live chat is one of the most important features that you can offer your customers. It's an incredibly powerful tool because it allows you to engage with your customers in real-time, and it gives them a chance to get the information they need while they're on your site.
Live chat also makes it easier for you to do business with clients who are just browsing around. If someone is just browsing and not ready to buy yet, live chat can help them out by answering questions about products on your product page or services and making sure they have all the information they require before moving forward with their purchase.
Pros & Cons Of Using A Live Chat
- Customers feel more connected with the brand because they know there is someone there for them at all times.
- It's easy to use, so anyone on your team can help answer questions. This saves time and money!
- Livechat provides detailed analytics on where visitors are coming from, which pages they visit and how long they stay on each page, etc... You can use this information as part of your SEO strategy by optimizing content based on what people search for most often when they visit certain pages (e.g., "how do I get rid of this rash?").
- If no one is available at the time someone reaches out then they may think something is wrong with their order or website experience because it appears offline or doesn't load properly).
What Is Tidio Chat?
In our opinion, Tidio is the best live chat software for small businesses. It’s easy to set up and use, it’s affordable and it helps you grow your business.
Tidio is a data-driven platform where you can engage with site visitors in real-time using live chat or email. The goal is to provide customers with personalized answers on their journey towards conversion. This helps you increase sales and improve customer satisfaction levels simultaneously!
If you have a chatbot that helps customers find the product they’re looking for, Tidio will give you insight into how many people actually found what they were looking for. The data collected by Tidio is all in one place and can help you improve your business!
The Tidio platform also provides access to automated customer support tools such as live chat and email, along with comprehensive reporting on how these processes are working. With these tools at your disposal, it's easy to see where improvements can be made to increase efficiency and reduce costs while increasing customer satisfaction levels - all without needing anyone else's help!
Tidio Plans And Pricing
Tidio offers two types of plans:
- A free plan, allows you to create up to three lists and store up to 1GB of data. The free plan does not allow for any sort of email notifications or Slack integration.
- A paid plan that gives you unlimited storage space and access to all Tidio features. The paid plan costs $5/month or $50/year.
Tidio is a live chat software that helps you improve the customer experience. It allows you to connect with your audience and boost engagement through live chat, phone calls, video conferences, and social media. Tidio has a variety of features that help you provide an excellent customer service experience.
- Live Chat - Use Tidio's integrated live chat feature to talk with customers in real-time to answer questions or solve problems in a more personal manner than just sending them an email response or direct message on social media. This can be especially beneficial when dealing with large numbers of questions from customers at one time (e.g., during launch day).
- Call Center Integration - Get notified when someone calls in, so you can quickly answer their questions as soon as possible, instead of having them wait for an email response that may take up to several days before getting back to them (which could mean losing potential business).
- Social Media Integration - Reply directly from within Tidio by replying directly on Twitter when someone @mentions your company handle (@Tidio), Facebook Messenger when someone messages us directly from our page fan page inbox tab.
In conclusion, we believe Tidio is the best live chat service we've tried and a great way to grow your business. It's easy and affordable, and it's a great way to start your social media presence. The best part is that all of the content you post is yours, so you can easily re-purpose it for other social media platforms later on.
If you have any questions or concerns about using Tidio to grow your business, please leave your questions in the comment section below!